Warranty Customer Survey

Thank you for taking the time to fill out our survey to send us feedback and share your experience with us.

Your Information

Name: *

Email: *

Phone:

Street:

City:

State:

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Warranty Customer — Your Experience

If you contacted us, was your call handled professionally? (Please choose N/A if your builder scheduled the call.)

If no, please describe:

Did the Service Technician arrive in the time frame promised?

Was the Service Technician’s appearance clean and professional?

If no, please describe:

Did the Service Technician address all of your warranty concerns (please note ordering parts to fix a product may result in needing another appointment, if the manufacturer does not have the part readily available)?

If no, please describe:

Is there anything Falcon could do to improve the warranty experience (please note warranty standards are based from the builder and equipment manufacturer)?

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