As we continue to monitor the Covid-19 pandemic, Falcon Heating & Air Conditioning has developed
this policy to maintain a safe and healthy environment for all team members, visitors, and customers as
we continue to deliver uninterrupted service.
Falcon Heating & Air Conditioning’s Plan
We have implemented an extensive COVID-19 Policy with procedures in place such as:
- The implementation of additional sanitization and cleaning protocols in our office, warehouses,
fleet vehicles, and work locations
- Equipping field staff with the necessary equipment to ensure safe working procedures in the
homes and businesses of our customers
- Not permitting employees showing symptoms of COVID-19 to work until they have been
medically cleared
- Prior to each home visit, Customer Service Representatives will call to confirm your
appointment
We encourage those who are well to keep their appointments and respect customers who are ill or at high
risk and wish to reschedule
- Every effort to reschedule e appropriately will be made
The policy and procedures set in place are largely precautionary and will be constantly monitored and
adjusted.
Our technicians will always:
- Be in a clean uniform
- Wear protective shoe covers inside your home
- Engage in regular hand washing and hand sanitation
- Wear a mask at all times
Our #1 priority is to keep you and the community safe. If you see a Falcon Heating & Air Conditioning
employee engaging in unsafe or unsanitary habits, please report this behavior to reserv@falconhvac.com.
We ask all customers to respect the health and safety of our team and community. Should you be
experiencing any symptoms, please contact our office right away to reschedule.
As we continue to monitor the situations, further communications may be updated
Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please
contact our Service Department at 703-450-7777 Option 2 or reserv@falconhvac.com.
Sincerely,
Bruce Rahmani, President
Falcon Heating & Air Conditioning
